Help Center
Find answers to your questions about Your Storybook.
Getting Started
Learn the basics of creating stories
Account & Billing
Manage your subscription
Features
Explore what you can do
Story Creation
How to use the AI generator
Technical Support
Troubleshooting common issues
Safety & Privacy
Data usage and content moderation
rocket_launch Getting Started
How do I create my first story?
Creating a story is easy with our guided wizard:
- Click "Create Story" in the navigation menu
- Choose your characters (use our templates or create custom ones)
- Select a setting and theme for your story
- Add any special messages or lessons you want to include
- Review and generate your story
The AI will create a unique story with illustrations in just a few minutes!
What makes a good story?
For the best results:
- Include your child's name and favorite characters
- Choose age-appropriate themes and reading levels
- Add personal details like favorite toys or pets
- Select a clear lesson or message
- Pick an art style your child will enjoy
How long does it take to generate a story?
Story generation typically takes 3-5 minutes. You'll see real-time progress updates, and we'll notify you when it's ready. Image generation may take longer depending on the number of scenes.
manage_accounts Account & Billing
How does the free trial work?
Your 14-day free trial includes:
- Create up to 10 personalized stories
- Full access to all features
- AI illustrations
- No credit card required
After your trial ends, you'll keep access to all stories you've created, but you'll need to subscribe to create new ones.
What are the subscription plans?
We offer flexible plans for every family's needs. Visit our pricing page for current options.
All plans include full access to created stories, illustrations, and narration. You can upgrade, downgrade, or cancel anytime.
How do I cancel my subscription?
You can cancel anytime from your account settings. Click your name in the top right, select "Cancel Subscription", and follow the prompts. You'll keep access until the end of your billing period, and all your stories will remain available.
What happens to my stories if I cancel?
All your created stories remain yours forever! You can still read them, share them, and access them anytime. You just won't be able to create new stories until you resubscribe.
auto_awesome Features
Can I customize the illustrations?
Yes! You can choose from multiple art styles (watercolor, cartoon, realistic, etc.), regenerate individual images, or even upload your own images. Each story can have a unique visual style.
Can I share stories with family?
Absolutely! Each story has a shareable link that grandparents, friends, and family can access without needing an account. Stories can be shared via email, text, or social media.
What are Children profiles?
Children profiles let you track each child's reading progress, milestones, and preferences. You can see:
- Reading streaks and session history
- Comprehension scores and vocabulary growth
- Favorite themes and characters
- Developmental milestones
Can I save story characters for reuse?
Yes! Create custom story characters with detailed descriptions, and reuse them across multiple stories for consistency. Great for creating series or recurring characters your child loves.
auto_stories Story Creation
How does the AI story generator work?
Our guided wizard walks you through a simple 5-step process to create personalized stories:
- Choose Characters: Select from our character library, use your saved profiles, or create custom characters with unique traits and personalities.
- Pick a Setting: Choose where your story takes place - from enchanted forests to outer space, or create your own custom location.
- Select Plot & Theme: Choose the story type (adventure, friendship, problem-solving, etc.) and the core theme or lesson.
- Add Personal Touches: Include your child's name, favorite things, or personal connections to make the story extra special.
- Review & Generate: Preview your choices and let our AI create a unique, illustrated story in minutes.
What happens after I click "Generate Story"?
Our AI springs into action to craft your personalized story:
- The story text is written based on your selections (1-2 minutes)
- Beautiful illustrations are generated for each scene (3-5 minutes)
- You'll receive a notification when your story is ready to read
You can monitor progress in real-time and come back later - we'll save everything for you.
Can I edit or regenerate stories?
Yes! After generation, you can regenerate individual scene images if you want a different illustration style or composition. If you want a completely different story, simply start the wizard again with new choices.
How many scenes will my story have?
Most stories contain 6-10 scenes (pages), depending on the plot complexity and age range you select. Shorter stories work well for younger children (ages 3-5), while longer stories with more detail suit older children (ages 8-12). Each scene includes both text and a custom illustration.
health_and_safety Safety & Privacy
Is the content safe for children?
Absolutely. We prioritize age-appropriate, wholesome content:
- Our AI is trained to generate only child-friendly stories and images
- All content is filtered for inappropriate themes or language
- Stories are tailored to your selected age range
- Themes focus on positive values like kindness, courage, and friendship
- We continuously monitor and improve our content safety measures
How is my child's information protected?
We take privacy seriously and follow best practices:
- Names and personal details are stored securely and encrypted
- We never share or sell personal information to third parties
- Stories are private by default - only you can access them
- Sharing is controlled by you through secure, unique links
- You can delete stories and data anytime from your account
Read our full Privacy Policy for detailed information.
Who can see our stories?
By default, only you can access your stories. If you choose to share a story, you'll get a unique link that you can send to family and friends. Shared stories don't reveal your account information or other private stories. You can disable sharing links anytime.
What if I see inappropriate content?
While extremely rare, if you ever encounter content that concerns you:
- You can immediately regenerate that scene with a new image
- Please report it to our support team so we can review and improve
- We take all reports seriously and continuously refine our safety filters
Your feedback helps us maintain a safe, family-friendly platform for all users.
build Technical Support
What if story generation fails?
If generation fails, try again - it won't count against your quota. Make sure your prompt is clear and appropriate. If issues persist, contact support and we'll help troubleshoot.
Which browsers are supported?
Your Storybook works best on modern browsers: Chrome, Firefox, Safari, and Edge (latest versions). Mobile browsers are fully supported for reading stories.
How do I contact support?
We're here to help! Visit our Contact page to send us a message. We typically respond within 24 hours.